Many organizations struggle to scale support operations without slowing down service. Microsoft's internal HR team faced the same challenge and turned to Microsoft Copilot in Dynamics 365 Customer Service. The result: a 20% increase in case throughput, faster onboarding for support agents, and smarter routing of inquiries. This customer story showcases how generative AI is improving both employee experience and operational efficiency. Read and share the article with your team to see how Copilot could improve their own service processes. Connect with GingerSec for help implementing Copilot.
"Best practices for producing a Teams live event" presents tips on audio, video, and screen sharing that put nonprofits in the driver's seat when they produce their next live event. For more information on Microsoft solutions that facilitate the hosting of online events, contact us today.
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